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Return & Exchange

Return & Exchange

RETURN POLICY

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Please keep the original floor box for 30 days, only original package box will be accepted when return.

Returns – Order Placed and Shipped

Since you did not cancel your order before we shipped it.
If you don’t like it and there are no quality issues with the vinyl floor, when returning it, you should pay a portion of the return shipping .

You will be responsible for your own shipping costs for returns. Shipping charges are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Returns – Ordered Already Received

If you want to return the product, you have 30 days to try it out. Products cannot be returned after 30 days from the date of purchase.
In any case, please keep in touch with us. Generally speaking, we will contact you via email.

Returns – Unapproved / Unauthorized Returns

If an order is returned to jeedeson without previous written consent and no return authorization number, the attempted delivery will either be rejected by jeedeson, accepted and held until shipping costs to return the item to you are received or an expenses paid return label is received. jeedeson will make documented attempts to reach you about an unapproved or unauthorized return for a period of ten (10) business days. If jeedeson is unable to get in contact with you via original order supplied contact methods within ten (10) business days, the item will be forfeited.

Note

Please note that do not send the product directly to the original address when returning the product. The mailing address will be provided by mail after submitting the application. If you send it to the wrong address, you will need to pay for it to be shipped to the correct address again.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@shop.jeedeson.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@shop.jeedeson.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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